How to fix “iTunes can’t verify the identity of the server”

Sometimes when you need to manage the data of your Mac computer then you use iTunes application. You also use this application for the backing up of the files or transferring of the files to other device or location. But when you launch the iTunes on your Mac then it gives you a very annoying error message “iTunes can’t verify the identity of the server”. It means the security certificate of the iTunes has expired and you need to repair it very soon. This error message also comes to your Mac when iTunes application is outdated. To fix this problem you need to update the iTunes application or to update the iTunes certificate. You can also use the MacKeeper tool to fix this error message automatically. The error message typically prompts to you as;


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iTunes can’t verify the identity of the server “ax.itunes.apple.com”
The certificate for this server is invalid. You might be connecting to a server that is pretending to be “ax.itunes.apple.com”, which could put your confidential information at risk. Would you like to connect to the server anyway?

Causes for the prompting of iTunes can’t verify the identity of the server –

When your iTunes is not updated or if the certificate of the iTunes is expired then it cannot verify the identity of the server. After the launching of the iTunes, it automatically connects with the Apple server but if it is not updated then it doesn’t verify the identity of the server.

How to resolve the issue –

You can go through the following consequences to fix this error issue:

  1. Delete the iTunes cache.
  2. Update your iTunes from older version to a new and latest version.
  3. Stop the iTunes automatic update checking function.

When you will complete the process then you will find that “iTunes can’t verify the identity of the server” error is not prompting and you can use the iTunes as usual. In case the problem is not fixed with the manual process then you can use the MacKeeper tool to fix the issue in iTunes application.


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MacKeeper tool will check the problem in iTunes and resolve it automatically after launching it. It will clear all the cache and stop the automatic update checking function for the better working of the iTunes. It also optimizes the performance of the Mac computer very much.


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